Our 7-Day Return Policy

At Maxitrade, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a hassle-free 7-day return policy.

1. Return Eligibility

Products are eligible for return if:

• Returned within 7 days of delivery
• Product is unused and in original condition
• All original tags and labels are intact
• Product is not damaged or altered
• Packaging is intact and undamaged

2. Non-Returnable Items

The following items cannot be returned:

• Undergarments or lingerie (for hygiene reasons)
• Products without original tags
• Damaged or worn products
• Custom or personalized items
• Sale or clearance items (subject to terms)

3. Return Process

1. Contact Us: Email us at contactus.maxitrade@gmail.com with your order number and reason for return
2. Get Authorization: We will provide you with a return authorization number and return address
3. Ship the Item: Pack the product securely and ship it to the provided address
4. Inspection: We will inspect the returned product upon receipt
5. Process Refund: Once approved, refunds will be processed within 7-10 business days

4. Shipping Costs

• Delivery to customers: FREE
• Return shipping: May apply (customer will be informed)
• If return is due to our error: FREE return shipping

5. Refund Timeline

• Refund approval: 2-3 business days
• Refund processing: 7-10 business days after approval
• Bank processing time: Additional 2-3 business days

6. Damaged or Defective Products

If you receive a damaged or defective product:

• Contact us immediately with photos of the damage
• We will replace the product at no cost
• Free return shipping will be provided
• Replacement will be shipped within 48 hours of approval

7. Exchanges

If you need a different size or color:

• Contact us within 7 days of delivery
• Provide your order number and desired exchange
• Free exchange shipping will be provided
• New item will be shipped within 2-3 business days

8. Contact Us

For any return or refund inquiries, please contact:

Email: contactus.maxitrade@gmail.com
Phone: +91 9724124639
Business Hours: Monday - Friday, 9 AM - 6 PM IST