General Questions

Q: What is Maxitrade?

A: Maxitrade is an online eCommerce store specializing in premium quality clothing at affordable prices. We offer over 100 products including t-shirts, shirts, jeans, dresses, jackets, and more, with prices ranging from Rs. 500 to Rs. 3,000.

Q: Is Maxitrade a legitimate business?

A: Yes, Maxitrade is a registered business committed to providing quality products and excellent customer service. We operate transparently with clear return policies and secure checkout.

Q: What payment methods do you accept?

A: Currently, we accept Cash on Delivery (COD). Online payment options including credit/debit cards and UPI will be available soon.

Product & Shopping

Q: How many products do you have?

A: We have more than 100 products across various categories including T-Shirts, Shirts, Jeans, Trousers, Shorts, Dresses, Skirts, Sweatshirts, Hoodies, and Jackets.

Q: What is the price range of your products?

A: All our products are priced between Rs. 500 and Rs. 3,000, making premium quality clothing accessible and affordable.

Q: Do you have size information?

A: Each product page includes size and material information. We recommend checking the product description for accurate sizing.

Q: Can I see product images?

A: Yes, each product has associated images. We use high-quality placeholder images, and actual product photos are available for reference.

Q: Do you have a search function?

A: Yes, you can search for specific products using the search bar on our homepage. You can also filter by category.

Orders & Delivery

Q: How do I place an order?

A: Browse our products, add items to your cart, proceed to checkout, fill in your delivery details, and confirm your order.

Q: Is delivery free?

A: Yes! We offer completely free delivery all across India for all orders.

Q: How long does delivery take?

A: Standard delivery takes 5-7 business days from the date of order confirmation.

Q: Do you deliver to all of India?

A: Yes, we deliver across all of India including metros, cities, and remote locations.

Q: Can I track my order?

A: Yes, you will receive an order confirmation email with tracking information once your order is shipped.

Q: What if my product is damaged during shipping?

A: If your product arrives damaged, we will replace it free of cost. Please contact us with photos of the damage.

Returns & Refunds

Q: What is your return policy?

A: We offer a 7-day return policy. Products can be returned if unopened, unused, and in original condition.

Q: How do I initiate a return?

A: Email us at contactus.maxitrade@gmail.com with your order number and reason for return. We'll provide return instructions.

Q: Do I pay for return shipping?

A: Return shipping costs may apply unless the return is due to our error or a damaged product.

Q: How long do refunds take?

A: Refunds are processed within 7-10 business days after we receive and inspect your returned item.

Q: Can I exchange items instead of refunding?

A: Yes! We offer free exchanges for different sizes or colors within 7 days of delivery.

Account & Privacy

Q: Do I need to create an account?

A: No, you can checkout as a guest. However, creating an account helps with future orders.

Q: Is my personal information safe?

A: Yes, we use secure SSL encryption to protect all your personal and payment information.

Q: Will you share my information with third parties?

A: No, we do not sell or share your personal information. We may share details with shipping partners for delivery only.

Q: How do I contact customer support?

A: You can reach us at contactus.maxitrade@gmail.com or call +91 9724124639 during business hours.

Payment & Security

Q: Is it safe to use Cash on Delivery?

A: Yes, COD is completely safe. You only pay when you receive your order.

Q: When can I expect online payment options?

A: Online payment options including credit/debit cards and UPI will be available very soon.

Q: What if I don't receive my order?

A: If you don't receive your order within the expected timeframe, please contact us immediately. We'll investigate and resolve the issue.